Refund & Return Policy

30-Day Return Policy

Our 30-day return policy means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. It must not have been worn or used, must have all original tags attached, and must be in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at cymberry@outlook.it.

Returns should be shipped to:

Via Madonna delle Grazie 326, 04022 Fondi Latina, Italia

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at cymberry@outlook.it.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This will allow us to assess the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom-made products such as special orders or personalized items; and personal care products such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns for sale or promotional items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.

As stated above, the item must be in the same condition in which you received it. It must not have been worn or used, must have all original tags attached, and must be in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be automatically processed through your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at cymberry@outlook.it.