Versand

Shipping Policy

Order Processing

We aim to process and prepare all orders as quickly as possible.

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to selected destinations. Shipping availability and delivery options may vary depending on the destination and the products included in your order.

If your country or region is not available at checkout, please contact us at cymberry@outlook.it and we will be happy to assist you.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly communicated on our website or at checkout.

Estimated Delivery Times

Estimated delivery times depend on your destination, shipping method, and the carrier handling your order.

Please note that delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Please allow some time for tracking information to become available after the shipment has been handed over to the carrier.

If your tracking information has not been updated for an extended period, please contact us at cymberry@outlook.it.

Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

CYMBERRY is not responsible for delays caused by customs authorities or for any customs duties, taxes, or other import-related charges imposed on your shipment.

Incorrect or Incomplete Shipping Information

Please make sure that your shipping address and contact information are correct and complete before placing your order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at cymberry@outlook.it.

We will do our best to assist you, but once an order has been shipped, we may not be able to change the delivery address.

CYMBERRY is not responsible for orders that cannot be delivered due to incorrect or incomplete information provided by the customer.

Lost, Damaged, or Missing Packages

Please inspect your package when it arrives.

If your package arrives damaged, please contact us as soon as possible at cymberry@outlook.it and provide your order number and, where possible, photographs of the package and the damaged items.

If your tracking information shows that your order has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.

If you are still unable to locate the package, contact us at cymberry@outlook.it so we can assist you.

Shipping Delays

While we make every effort to ensure your order arrives within the estimated delivery period, we cannot guarantee delivery dates.

CYMBERRY is not responsible for delays caused by shipping carriers, customs procedures, severe weather, strikes, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.